Shipping Policy

Shipping Policy – Healthy Living Outlet

Effective Date: 2/11/24
Last Updated: 2/11/25

At Healthy Living Outlet, we are committed to delivering high-quality health and wellness products with reliable shipping. Below, you’ll find details on processing times, shipping methods, delivery estimates, and tracking.

1. Order Processing

  • Orders are processed within 1-5 business days (Monday–Friday).
  • Once your order is processed, you’ll receive an email confirmation with tracking details.
  • If you haven’t received tracking details within 5 days, please contact us at healthylivingoutlet@gmail.com.

🚫 We do NOT process or ship orders on weekends or holidays.

2. Shipping Time & Delivery Estimates

We partner with trusted global suppliers to offer the best prices and reliable shipping.

Estimated Delivery Times:

📍 USA & Canada: 7-20 business days
📍 UK & Europe: 7-20 business days
📍 Australia & New Zealand: 7-20 business days
📍 Rest of the World: 10-25 business days

🛑 Important: Shipping times vary based on location, customs processing, and external factors beyond our control (such as carrier delays and high-demand periods).

3. Shipping Costs

🚚 FREE Standard Shipping on orders over $50!
📦 Orders under $50 have a flat-rate shipping fee of $4.99-$9.99, depending on the destination.

4. Order Tracking

  • Once your order ships, you’ll receive a tracking number via email.
  • Use our Track My Order page to monitor your shipment.
  • Tracking may take 3-7 days to update depending on carrier processing.

📌 If your tracking shows "In Transit" for an extended period, please contact us at healthylivingoutlet@gmail.com.

5. Shipping Delays & Lost Packages

We strive to meet estimated delivery times, but delays may occur due to:

  • High demand, weather conditions, or customs clearance.
  • Carrier-related issues outside of our control.

🚨 If your package hasn’t arrived within 30 business days, contact us for assistance. We will work with our carriers to resolve the issue.

6. Incorrect Address & Failed Delivery

  • Customers are responsible for providing the correct shipping address at checkout.
  • If an order is returned due to an incorrect address or failed delivery, you will be responsible for any reshipping costs.

🚨 We do not offer refunds for incorrect shipping details provided by the customer.

7. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import taxes, and duties imposed by the destination country.
  • These charges are not included in our prices and are the responsibility of the buyer.
  • Customs delays are beyond our control, but we work to minimize any disruptions.

8. Order Changes & Cancellations

  • Orders can only be canceled within 24 hours of purchase.
  • After processing, orders cannot be changed or canceled as they are already in transit.

🚨 Need to modify your order? Contact us immediately at healthylivingoutlet@gmail.com, and we’ll try our best to accommodate you.

9. Damaged, Missing, or Incorrect Orders

If you received:

  • A damaged product,
  • The wrong item, or
  • A package with missing items,

Contact us at healthylivingoutlet@gmail.com within 48 hours of delivery with photos, and we will resolve the issue ASAP.

💡 We offer replacements or refunds for damaged or incorrect orders at no extra cost!

10. Contact Us

📩 Email: healthylivingoutlet@gmail.com
🌍 Website: https://healthylivingoutlet.com

For any shipping-related inquiries, feel free to reach out! Our team is here to help. 🚀